We are committed to protecting your privacy. We will only use the information that we collect about you lawfully. We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us or from another trader in the future.The type of information we will collect about you includes:
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, you should contact us.
1. All orders placed shall be processed for dispatch within 24 hours only and delivered to you as per given timelines.
2. Shipping Details while booking should be correct and any delay in delivery due to wrong details will be sole responsibility of customer only.
3. There is no courier service or pickups on Sunday or on any Government Holiday hence we have restricted dispatch timelines due to limited shelf life of our products.
4. Orders booked during any festival month, might be delay in dispatch/delivery in comparison to its normal delivery timelines due to several reasons like, shortage of stock, overloaded shipments for delivery.
You as a customer can cancel your order anytime up to the cut-off time of the slot for which you have placed an order by calling our customer service. Once order process for dispatch, cancellation will not be allowed. Ritzz does not take title to returned items. Any case of refund or cancellation is at sole discretion of Ritzz.
If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers would deny access to them or cancel any orders placed by them.